Frequently asked questions

Do you deliver outside Saudi Arabia?

We currently deliver within Saudi Arabia only.

Can I collect my order from a showroom?

Yes. Choose pickup from our Al-Bawadi or Al-Harazat showroom in Jeddah at checkout.

Which payment methods do you accept?

mada, Apple Pay, and instalments with Tabby and Tamara.

Do prices include VAT?

Yes. All prices shown include 15% VAT.

What is your returns and exchange policy?

We accept returns or exchanges when a piece has a defect or manufacturing fault, or does not match its description on the site.

Can I reserve a piece before buying it?

Yes. You can reserve a piece directly, or with a deposit for a firmer reservation.

Do you sell pieces on behalf of their owners?

Yes. Owners submit a request through the site; our team reviews and approves it before the piece is listed online or in the showroom.

What are your opening hours and response times?

We are open daily from 12 noon to 12 midnight. We reply within 30 minutes during opening hours, and within 2 to 4 hours outside them.